Welcome to SXSW Support!
Still have questions? Email us at info@sxsw.com.
About the SXSW Conference and Festivals
About SXSW
SXSW Conference
- What is the SXSW Conference?
- When and where does the SXSW Conference take place?
- What topics does the SXSW Conference cover?
- What kinds of session formats should I expect at the SXSW Conference?
- How do I, or my company or group, apply to speak at the SXSW Conference?
- What is PanelPicker and how do I enter a speaking proposal?
SXSW Film & TV Festival
SXSW Music Festival
Attending SXSW
Registration
- What ID do I need to show to pick up my SXSW / SXSW EDU credential?
- What's the easiest way to register for SXSW?
- How do I redeem my registration coupon code?
- How do I assign a registration coupon code?
- How do I transfer my registration?
- What happens to my registration if SXSW is postponed or cancelled?
Housing & Travel
- Why should I book my room with SXSW Housing?
- Where are SXSW hotels located?
- I'm registered, how do I book my hotel?
- How do I book an ADA accessible room?
- When should I arrive in Austin?
- Why do some hotels require a minimum stay?
Attending Events
- Are there age restrictions for SXSW events?
- I want to take photographs or record video at SXSW — what do I need to know?
- Are there any discounts available for transportation options?
- Are there shuttles to get to various theaters and venues?
- Is there a shuttle available to get to my hotel?
- How early should I arrive at the Austin Airport for my flight?
Linking Your Credential
Tech Help: Common Issues & Fixes
- Tech Help Desk Location and Hours
- Issues Linking Your Credentials
- Issues Redeeming SXXpress Passes
- Updating Your Personal Information & Photo
- Favorites Not Syncing Between Website & App
- Getting an Error When Logging Into Your SXSW ID Account
SXSW Conference
SXSW and SXSW EDU PanelPicker
- What is PanelPicker?
- What is the timeline for PanelPicker?
- Can I enter a PanelPicker proposal after the entry deadline?
- How do I enter my PanelPicker proposal?
- How are PanelPicker proposals selected for SXSW and SXSW EDU?
- How many proposals can I enter?
Conference Speakers
- Where can I find the Event Recording Help Desk?
- I am confused about my session, SXSW, Austin, and everything in between. Can you help me?
- What is the best way to contact SXSW now about my speaking slot?
- Will SXSW be in touch with speakers after the event?
- Will you be answering email once SXSW begins?
- Can I video record my own session?
SXSW Conference Competitions
SXSW Innovation Awards
- What are the SXSW Innovation Awards and how do I enter?
- What kind of work can be entered into the SXSW Innovation Awards?
- Can I enter multiple projects in the competition?
- My entry is password protected or requires an account — can I still enter the competition?
- Are late entries accepted?
- When will I know if my entry is a finalist in the SXSW Innovation Awards?
SXSW Pitch
- What is SXSW Pitch and how do I apply to participate?
- What are the entry categories for SXSW Pitch 2026?
- What are the eligibility requirements for companies applying?
- What does it cost to apply to SXSW Pitch?
- Who is involved in SXSW Pitch?
- We are bootstrapping our company. Can we apply to have this application fee reduced?
SXSW Film & TV Festival
Film & TV Submissions
- How can I submit my project for consideration for SXSW 2026?
- How do I know if my project is eligible for a SXSW Film & TV Award?
- When can I submit my project for the 2026 Film & TV festival?
- What are the submission deadlines for the 2026 Film & TV Festival?
- I want to attend the Film & TV Festival, but I'm also planning to submit a film for festival consideration. Should I register now to get the lowest badge price or should I wait to see if my film is selected?
- Do you waive submission fees?
SXSW Music Festival
Music Showcases
- How do I submit a Music Showcase Application?
- How are artists chosen to play at the SXSW Music Festival?
- What is the payment and credential policy for Showcasing Artists at SXSW 2025?
- If I am not selected to showcase, should I still come to SXSW?
- What is the difference between a SXSW Music Festival "application" and a SXSW Music "registration?"
- What are SXSW's policies regarding refunds, credentials, and the terms and conditions?
SXSW EDU
Registration and Attending
- How do I register for SXSW EDU?
- What if I need to pay by Purchase Order (PO)?
- How will I know my registration form and payment has been received?
- How can I obtain a copy of my SXSW EDU receipt?
- I just found out I can’t attend for a really good reason. Can I transfer my registration?
- What time does SXSW EDU registration open and where do I pick up my badge?
SXSW EDU Launch Startup Competition
- What is the SXSW EDU Launch Startup Competition?
- What are the 2026 eligibility requirements for companies applying to the Launch Startup Competition?
- Who would benefit from participating in Launch?
- When is the Launch application deadline?
- Is there an application fee to submit to Launch?
- Can I submit an application to SXSW Pitch as well as SXSW EDU Launch?
SXSW EDU Film Program
- What is SXSW EDU Film?
- When is the SXSW EDU Film program?
- Where is SXSW EDU Film hosted?
- Who can attend SXSW EDU Film?
- Are SXSW EDU Film tickets available for purchase for non-badgeholders?
- What films are eligible for SXSW EDU Film?
SXSW EDU Speaker
- As a Speaker, do I have to pay for my SXSW EDU registration?
- What should I do if I have already purchased a badge?
- How can I upload my photo in the online schedule?
- I’m organizing a session, what should I do to prepare?
- What is the Session Production Guide?
- What kind of technical capacities do the session rooms have?
SXSW EDU Press
- What are the dates of SXSW EDU 2025?
- How can I apply for press credentials?
- Where can I find a list of press attending the event?
- What are the rules for capturing photos and video at SXSW EDU?
- Where can I find press releases?
- Where can I find your schedule of events?
SXSW EDU Expo
- What is the SXSW EDU Expo?
- What takes place at the SXSW EDU Expo?
- Where and when does the SXSW EDU Expo take place?
- Who is eligible to exhibit?
- How much does it cost to exhibit?
- How is the Expo different from a trade show?
SXSW EDU Student Impact Challenge
- What is the SXSW EDU Student Impact Challenge?
- Who is eligible to apply to the Student Impact Challenge?
- How do students enter the Student Impact Challenge?
- Is there an application fee to submit to the Student Impact Challenge?
- What is the selection process for Student Impact Challenge finalists and semifinalists?
- When will applicants be notified of the status of their submission?
Volunteers
Volunteering at SXSW
- How do I sign up to volunteer?
- When do online volunteer signups begin?
- How many hours do I need to volunteer?
- Can I volunteer around my personal schedule?
- What will I be doing as a volunteer?
- What are the perks of volunteering?