Welcome to SXSW Support!
Still have questions? Email us at info@sxsw.com.
Top Questions
SXSW 2024
PanelPicker
SXSW Conference Competitions
Festivals
About the SXSW Conference and Festivals
About SXSW
- What is SXSW?
- How can I learn more about SXSW?
- What Covid-19 safety measures will you have in place at SXSW?
- How long will SXSW and SXSW EDU Online content be available for?
- How do I find out about accessibility accommodations?
- Who do I contact to get permission to film my session or event or license footage from SXSW?
SXSW Conference
- What is the SXSW Conference?
- When and where does the SXSW Conference take place?
- What topics does the SXSW Conference cover?
- What kinds of sessions should I expect at the SXSW Conference?
- How do I, or my company or group, apply to speak at the SXSW Conference?
- What is PanelPicker and how do I enter a speaking proposal?
SXSW Film & TV Festival
SXSW Music Festival
Your SXSW Account
Registration
- When and where can I pick up my SXSW or SXSW EDU badge?
- What ID do I need to show to pick up my SXSW / SXSW EDU credential?
- What's the easiest way to register for SXSW?
- When should I register?
- How do I redeem my registration coupon code?
- How do I assign a registration coupon code?
Attending Events
- Are there age restrictions for SXSW events?
- I want to take photographs or record video at SXSW — what do I need to know?
- Are there any discounts available for transportation options?
- Are there shuttles to get to various theaters and venues?
- Is there a shuttle available to get to my hotel?
- How early should I arrive at the Austin Airport for my flight?
Housing & Travel
- Why should I book my room with SXSW Housing & Travel?
- Where are SXSW hotels located?
- When can I book my hotel for SXSW 2024?
- I'm registered, how do I book my hotel?
- How do I book an ADA accessible room?
- When should I arrive in Austin?
SXSW Social
- What is SXSW Social?
- Is my profile visible to the public?
- How do I change my privacy settings?
- How do I edit my profile or change my private contact information?
- How can I search SXSW Social?
- How can I chat in SXSW Social?
Linking Your Badge
SXSW Conference
SXSW and SXSW EDU PanelPicker
- What is PanelPicker?
- What is the timeline for PanelPicker?
- Can I enter a PanelPicker proposal after the entry deadline?
- How do I enter my PanelPicker proposal?
- How are PanelPicker proposals selected for inclusion at SXSW?
- How many proposals can I enter?
Conference Speakers
- Where can I find the Event Recording Help Desk?
- I am confused about my session, SXSW, Austin, and everything in between. Can you help me?
- What is the best way to contact SXSW now about my speaking slot?
- Where can I get SXSW images for my blog?
- How can I increase pre-event buzz about my session?
- Will SXSW be in touch with speakers after the event?
SXSW Film & TV Festival
Film & TV Submissions
- How can I submit my project for consideration for SXSW 2024?
- How do I know if my project is eligible for a SXSW Film & TV Award?
- When do I submit my project for the 2024 Film & TV festival?
- What are the submission deadlines for the 2024 Film & TV Festival?
- What are the submission fees for the 2024 SXSW Film & TV Festival?
- I want to attend the Film & TV Festival, but I'm also planning to submit a film for festival consideration. Should I register now to get the lowest badge price or should I wait to see if my film is selected?
SXSW Music Festival
Music Showcases
- How do I apply to perform at the 2024 SXSW Music Festival?
- How are artists chosen to play at the SXSW Music Festival?
- What is the payment and credential policy for showcasing artists at SXSW 2024?
- What access does a Showcasing Artist Credential provide?
- If I am not selected to showcase, should I still come to SXSW?
- What is the difference between a SXSW Music Festival "application" and a SXSW Music "registration?"
SXSW Conference Competitions
SXSW Innovation Awards
- What are the SXSW Innovation Awards and how do I enter?
- What kind of work can be entered into the SXSW Innovation Awards?
- Can I enter multiple projects in the competition?
- My entry is password protected or requires an account — can I still enter the competition?
- Are late entries accepted?
- When will I know if my entry is a finalist in the SXSW Innovation Awards?
SXSW Pitch
- What is SXSW Pitch and how do I apply to participate?
- What are the entry categories for SXSW Pitch 2024?
- What are the eligibility requirements for companies applying?
- What does it cost to apply to SXSW Pitch?
- Who is involved in SXSW Pitch?
- We are bootstrapping our company. Can we apply to have this application fee reduced?
SXSW EDU
Registration and Attending
- How do I register for SXSW EDU?
- What if I need to pay by Purchase Order (PO)?
- How will I know my registration form and payment has been received?
- How can I obtain a copy of my SXSW EDU receipt?
- I just found out I can’t attend for a really good reason. Can I transfer my registration?
- What time does SXSW EDU registration open and where do I pick up my badge?
EDU Social
- How do I access EDU Social and link my credential to my account?
- How can I chat in EDU Social?
- What is EDU Social?
- Is my profile visible to the public?
- How do I change my privacy settings?
- Does SXSW EDU share my private contact information?
EDU Launch Startup Competition
- What is the SXSW EDU Launch Startup Competition?
- What are the eligibility requirements for companies applying to the Launch Competition?
- When is the application deadline?
- Who would benefit from participating in Launch?
- Is there an application fee to submit to Launch?
- Can I submit an application to SXSW Pitch as well as Launch?
SXSW EDU Film Program
- What is SXSW EDU Film?
- When is the SXSW EDU Film program?
- Where is SXSW EDU Film hosted?
- Who can attend SXSW EDU Film?
- Are SXSW EDU Film tickets available for purchase for non-badgeholders?
- What films are eligible for SXSW EDU Film?
SXSW EDU Speaker
- As a Speaker, do I have to pay for my SXSW EDU registration?
- What should I do if I have already purchased a badge?
- How can I upload my photo in the online schedule?
- I’m organizing a session, what should I do to prepare?
- What is the Session Production Guide?
- What kind of technical capacities do the session rooms have?
SXSW EDU Press
- What are the dates of SXSW EDU 2023?
- How can I apply for press credentials?
- Where can I find a list of press attending the event?
- What are the rules for capturing photos and video at SXSW EDU?
- Where can I find press releases?
- Where can I find your schedule of events?
SXSW EDU Expo
- What is the SXSW EDU Expo?
- What takes place at the SXSW EDU Expo?
- Where and when does the SXSW EDU Expo take place?
- Who is eligible to exhibit?
- How much does it cost to exhibit?
- How is the Expo different from a trade show?
SXSW EDU Student Impact Challenge
- What is the SXSW EDU Student Impact Challenge?
- Who is eligible to apply to the Student Impact Challenge?
- How do students enter the Student Impact Challenge?
- Is there an application fee to submit to the Student Impact Challenge?
- What is the selection process for Student Impact Challenge finalists and semifinalists?
- When will applicants be notified of the status of their submission?
SXSW Accepted Artists
My Official SXSW Showcase
Artist Admin
Production
Artist Credentials & Crew Wristbands
For All International SXSW Participants (Music Festival Artists, Filmmakers, Speakers, Registrants)
- IMPORTANT: READ THIS FIRST!
- What are some important terms and phrases?
- Does SXSW share the immigration status of its participants?
- International travel tips
- What documents are needed for the B1/B2, O or P visas?
- Should I notify SXSW if I was accepted to speak or perform at SXSW but my visa is denied?
For International Music Festival Artists
- IMPORTANT: READ THIS FIRST!
- As an International Artist, do I need a visa to perform at the SXSW Music Festival?
- As an International Artist from Canada do I need a visa to perform at the SXSW Music Festival?
- As an International Artist supported by an export office, funding body or other entity, do I need a certain visa type to perform at the SXSW Music Festival?
- As an International Artist, when should I start the visa process?
- As an International Artist, how do I obtain a Support Letter and/or Entry Letter from SXSW?
Artist Housing & Travel
- How do I book a hotel for SXSW?
- How many rooms can I book with SXSW Housing & Travel?
- Does SXSW pay for showcase artist housing & travel?
- What are my flight and airport options for traveling to Austin?
- Can I use reward points to book my hotel room?
- What if the hotel I want is sold out, I'm having a problem finding a hotel room, or I still have questions?