Just purchased your badge and seeing an error when trying to link? No worries, please wait about 20 minutes after purchasing your badge and then try again.
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- If you are still having issues past this time, please reach out to us at techsupport@sxsw.com, and we’ll get back to you as soon as possible.
If you’re experiencing issues linking your badge in the GO App, try these troubleshooting steps:
- Open SXSW GO/EDU app and tap the Profile tile.
- Click "Login to your account" and ensure you're using the correct email address.
- Tap "Link Badge" and enter your link code, then click "Link Now".
- Confirm you're linking the correct credential—the app will prompt you to verify your details.
- If you can browse the Attendee Directory, your credential is successfully linked.
Still having trouble? Email us at techsupport@sxsw.com, and we’ll get back to you as soon as possible.