- Open SXSW GO/EDU and tap the Profile tile.
- Click "Login to your account" and ensure you're using the correct email.
- Make sure your credential is linked:
- Tap the Hamburger Menu (☰ in the top left).
- Select My SXSW > Profile > View My Profile.
- Tap Edit Profile, update your info, and tap Save (top right corner).
Still having trouble? Email us at techsupport@sxsw.com, and we’ll get back to you as soon as possible.