I called the hotel and they don’t have my reservation. Should I panic?!

No. SXSW Housing begins booking in September but we do not send our reservations to the hotels until late February or early March. If you need to change or cancel your reservation, this should be done through SXSW Housing until 72 hours before check-in. You can request changes in three ways:

  1. The ‘Request for Change’ link in your reservation confirmation email
  2. Your SXSW Social account
  3. The shopping cart you used to register

If you’re looking for information on how to arrange payment, see our Reservation Policies for details.

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