I called the hotel and they don’t have my reservation. Should I panic?!

There is no need to panic! Although reservations can be made via the SXSW portal in early August, the hotels receive our reservations in late February or early March.  If you need to change or cancel your reservation, this should be done through SXSW Housing until 72 hours before you are scheduled to check in. You can request changes in three ways:

  1. Use the Request for Change link in your reservation confirmation email.
  2. Your SXSW Social account.
  3. The shopping cart you used to register.

If you’re looking for information about how to arrange payment, see our Reservation Policies for details.

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