Neither we nor the hotel are able to change room rates for reservations booked outside of SXSW Housing & Travel. SXSW contracts a limited number of rooms per hotel at our low conference rate, so only rooms already in our block and booked through our booking portal can receive these rates.
If your current reservation cancellation policy is flexible, you are welcome to make a new reservation through SXSW and then cancel your current reservation.
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