What is the difference between the SXSW Housing cancellation/change penalty and the hotel cancellation penalty?

  • SXSW Housing Cancellation Policy & Penalty:  If a reservation is canceled or reduced in length of stay within 28 days of arrival, SXSW will charge $50 to the credit card on file.
  • Hotel Cancellation Policies and Penalties: Depending on which hotel you choose, if a reservation is canceled within 72 hours to 14 days of arrival or if a guest is a “no-show” on their check-in date, that hotel will also charge a penalty (usually equal to 1-2 nights room & tax) to the card on file.

The cancellation deadlines for your specific reservation are shown at the top of your confirmation email.

The full Reservation Agreement (including cancellation policy, potential deposit and early departure penalty) can be found at the bottom of your confirmation email or on our Hotel Availability Page under “See Amenities.” Be sure you read our Reservation Policies carefully before booking.

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