What is the difference between the SXSW Housing cancellation/change penalty and the hotel cancellation penalty?

  • SXSW Housing Cancellation Policy & Penalty: SXSW charges a $50 fee for reservations shortened or canceled within 28 days of arrival. All reservations can be canceled without penalty if done prior to 28 days of the arrival date listed on your reservation.
  • Hotel Cancellation Policies and Penalties: In addition to the SXSW change/cancel fee, each hotel also has their own cancellation policies which vary between 72 hours to 14 days prior to arrival, depending on the hotel. If a guest cancels within this window or is a “no-show” on the check-in date, the hotel will charge a penalty (usually equal to 1-2 nights room & tax) to the card on file.

After booking, the cancellation deadlines for your reservation are detailed at the top of your reservation confirmation email. The full Reservation Agreement (including cancellation policy, potential deposit, and early departure penalty) can be found at the bottom of your confirmation email or on our Hotel Availability Page.

Tip: Be sure to read our Reservation Policies carefully before booking, and read your reservation confirmation email carefully after booking.


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