How do I pay for my hotel?

SXSW Housing deposits and reservations are paid directly to the hotel. SXSW Housing & Travel simply facilitates the booking. Nothing is charged at the time of booking, but a valid credit card is required to secure your reservation and pay the hotel deposit in the month leading up to your arrival.

The only hotel charge that is ever charged by SXSW directly is the $50 penalty for a reduction in stay or cancelation within 28 days prior to arrival. 

Hotel Deposits
Most SXSW properties charge an advance deposit to the credit card used to secure your reservation between February 15 and your arrival date. 

The deposit amount depends on the hotel you booked and is detailed in the Reservation Agreement section of your reservation confirmation email. You can also view deposit information prior to booking in the See Rates and Amenities section for each hotel on the Availability Page. Most of our hotels now charge an advance deposit, but some still don't. 

We send our reservations to hotels at the end of February or early March. When the hotel receives your reservation, they process it into our room blocks in their reservation system, assign your reservation confirmation number, charge the deposit to the card on file, and send you a new confirmation that includes the hotel's contact information and your confirmation number. 

Reservation
It is your responsibility to know your method of payment upon check-in. The card used when booking is only used to secure your reservation and to provide to the hotel to charge your deposit. When you arrive, you must provide a valid physical credit card to pay for the reservation and any incidentals charged to the room.

Credit Card Authorizations & Prepayment
All guests are required to present a physical credit card at check-in for payment of room, tax and incidental charges. If you will be traveling without the credit card to be charged or the credit card is not in your own name, you must supply a credit card pre-authorization form directly with the hotel before arrival. If you must pre-pay for your hotel room, contact [email protected] for more information.

Hotel credit card authorization forms are available to download from our Reservation Policies page after February 15. You aren’t able to submit the credit card authorization form to the hotel until your receive your reservation confirmation number. If you must pre-pay for the reservation, email [email protected] for details.

 

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