Your reservation deposit and balance are paid directly to the hotel, SXSW does not collect any reservation funds. Because of this, nothing is charged at the time of booking, but a valid credit card is required to secure your reservation.
Our partner hotels receive our reservations and assign confirmation numbers in late February/early March. Once the hotel assigns a confirmation number, they will charge an advance deposit to the credit card on file. The deposit amount depends on the hotel you booked, and is detailed in the Reservation Agreement section of your reservation confirmation email.
Remaining balance after deposit:
Upon check in, it is your responsibility to know the method of payment for your reservation. The credit card used when booking is used only to secure your reservation and for the deposit. When you arrive, you must provide a valid physical credit card to pay for room, tax, and incidentals.
*If you do not intend to travel with the credit card to pay for the reservation, you must submit a Credit Card Authorization form to the hotel before you arrive. This allows you to charge your reservation, tax, and incidentals to a credit card that is not in your name (e.g. a company card that does not belong to the employee).
Each hotel’s Credit Card Authorization forms will be available to download from our Reservation Policies page in February. The hotel cannot accept this form until your reservation confirmation number is assigned and emailed to you in late February.
Email email@example.com if you still have questions!