Issues Linking Your Credentials

1. Uninstall and reinstall the SXSW GO/EDU app.
2. Open SXSW GO/EDU app and tap the Profile tile.
3. Click "Login to your account" and ensure you're using the correct email address.
4. Tap "Link Badge" and enter your link code, then click "Link Now".
   • Need help finding your link code? Click here!
5. Confirm you're linking the correct credential—the app will prompt you to verify your details.
6. If you can browse the Attendee Directory, your credential is successfully linked.

Still having trouble? Email us at techsupport@sxsw.com, and we’ll get back to you as soon as possible.