SXSW provides no refunds under any circumstances. Any and all payments made to SXSW are not refundable for any reason, including, but not limited to, failure to use SXSW Wristbands due to illness, acts of God, travel-related problems, acts of terrorism, loss of employment and/or duplicate purchase. SXSW will not issue refunds for Wristbands that have been revoked.
Hotel reservations canceled, or reduced in length of stay, within 28 days of arrival are charged a $50 penalty from SXSW. Each hotel also has its own cancellation policy, but most have penalties within 7-14 days of arrival. Be sure to read your room reservation agreement when completing your hotel request. Your room reservation agreement is also located at the bottom of your hotel reservation confirmation.