How do I change, cancel, or move my SXSW Housing reservation to another hotel?

All changes and cancelations should be made online with SXSW Housing using the link to make changes located in: 

  1. Your reservation confirmation email.
  2. Your SXSW Social Account.
  3. The SXSW Shopping Cart account you used to purchase your registration.

The best way to update your reservation is online, but if you’re having trouble, reply to your reservation email or contact us directly at [email protected] with the full name on the reservation and details of the change you wish to make. 

Types of changes:

  • New check-in or check-out date
  • Adding the name of your room share
  • Canceling your reservation
  • Updating your credit card

How to Switch Hotels
If you would like to move your reservation to another hotel, do not cancel your current reservation. The SXSW Housing team can help you make this change. Check current availability for your dates and then email [email protected] to let them know which available hotel you'd like to switch to.   

Cancelation Penalties
The date of your written or online request to cancel or reduce dates determines if any penalties or fees will be incurred. If you are making changes within 24 hours of your check-in, you must also call the hotel directly to ensure they've received the change.

 

Helpful Resources

 

Powered by Zendesk