All of our materials, both printed and on the web, clearly state that all purchases are non-refundable and cannot be transferred to future events—see our Terms and Conditions for details. If you cannot attend SXSW EDU this year, you can transfer your registration to another person for SXSW EDU 2020 only.
To transfer a registration, sign-in to the same SXSW EDU shopping cart used to purchase the original registration. Then click "Purchase History" from the drop down menu that appears when you hover your cursor over your name in the top right corner. The purchase history page shows all the registrations that have been purchased in your shopping cart for the current season. Find the registration that you want to transfer and click the "Transfer Badge." Enter the new registrant's contact information.
You also have the opportunity to cancel or transfer the original registrant's hotel reservation, should they have one. There are three options when submitting your housing transfer:
- Release: Cancels the hotel reservation for the original registrant.
- Transfer: Transfers the hotel reservation to the new registrant.
- Keep: Only select this option if the original registrant has more than one registration in their name.
Finally, enter your payment information for the non-refundable $125 transfer fee. Once the transfer is processed, the new registrant will receive their registration confirmation via email.