What happens if I want to cancel my hotel reservation?

There is never a fee to book with SXSW Housing & Travel. We know plans change so there are no penalties to cancel until 28 days prior to your arrival.

If you cancel within 28 days prior to arrival, SXSW Housing & Travel charges a $50 processing penalty to the credit card on file for each reservation that is canceled or reduced in length of stay. This is in addition to cancellation penalties charged by the hotel.

All hotels charge penalties for no-shows and cancellations within 7 to 14 days prior to your scheduled arrival date. The cancellation penalty period is dependent on the specific hotel you reserve. Most penalties are equivalent to a 1 or 2 nights stay and are outlined under the reservation agreement section of your reservation confirmation email.

More about SXSW Housing & Travel reservation and cancellation policies

Powered by Zendesk