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  1. SXSW Support
  2. SXSW Music / Film / Interactive
  3. Marketing and Exhibitor

Marketing and Exhibitor

  • What are SXSWs policies regarding refunds, credentials, and the terms and conditions? PLEASE READ!
  • How Do I Secure A Hotel Room For My Booth Workers?
  • I’d like to use the SXSW logo, could you please send it to me?
  • We have to leave before load out at 4pm Wed - is that ok?
  • We can’t come anymore, can I get a refund on my booth?
  • What is the best kind of swag to bring, and how much do I order?
  • How do I place my food/beverage order?
  • What is the Block Party and the attendee-incentive competition?
  • How can I make the most of my exhibiting experience?
  • Hotels are sold-out, what should I do?
  • How do I book a hotel?
  • I already bought a badge and I received another one for free with the purchase of my booth, can I get a refund?
  • I need to transfer a badge to someone else, can you help?
  • Where do I pick up my SXSW Registrant badge?
  • What credentials do I need to access the trade show?
  • Is there security after hours?
  • When can I access the service yard/loading bay?
  • Are children allowed during load in/out?
  • Do I need to submit a design render of my booth?
  • Can I choose where my booth is placed?
  • What if I don't have access to an iOS or Android device?
  • Can I scan leads outside of the Trade Show?
  • Will my team license pool all the leads gathered by the team?
  • If I buy a license, can I share it with my colleagues?
  • What happens when I scan a lead twice?
  • Can I edit the information or add notes?
  • Is the data stored in the cloud or on the device?
  • How do I export the leads?
  • Can I see that information immediately?
  • What information is captured?
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