I called the hotel and they don’t have my reservation! Should I panic?

No. SXSW Housing begins booking in August but we do not send our reservations to the hotels until late February or early March. All changes and cancellations should come through SXSW Housing until 72 hours before check-in.

Changes and cancellations must be made through SXSW Housing & Travel (not the hotel). This can be done in one of 3 ways:

  1. The ‘Request for Change’ link in your reservation confirmation email
  2. Your SXSW Social account
  3. The shopping cart you used to register

If you’re looking for information on how to arrange payment, see our Reservation Policies for details.

 

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