1. I just found out I can't attend for a really good reason. Can I get a refund?

All of our materials, both printed and on the web, clearly state in multiple places that all purchases are non-refundable and cannot be transferred to future events—see our refund policy below. If you cannot attend the conference this year, you can transfer your registration to another person for SXSW Eco 2016 only.

To transfer a registration, please log into the shopping cart using the same login details used to purchase the original registration. Once logged in, click "Purchase History" from the drop down menu that appears when you hover your cursor over your name in the top right corner. The purchase history page shows all the registrations that have been purchased in your shopping cart. Find the registration that you want to transfer and click the "Transfer Badge" link. Enter the new registrant's contact information.

You'll have the opportunity to either cancel or transfer the original registrant's housing accommodations, should they have one. You'll have three options when submitting your housing transfer:

Release: Cancels the hotel reservation for the original registrant.
Transfer: Transfers the hotel reservation to the new registrant.
Keep: Only select this option if the original registrant has more than one conference registration in their name.

Enter payment information for the non-refundable $125 transfer fee. Once the transfer has been processed, the new registrant will receive a registration confirmation email.

You can refer to our more detailed step by step attached transfer walkthrough for visual instructions.

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